Frequently Asked About Your Rights and Account Terms
Contact support immediately with your transaction ID. We investigate all disputes within 48 hours and provide a full report. For deposit disputes, we work with DANA, OVO, GoPay or QRIS to trace the transaction. Withdrawal disputes are escalated to our compliance team; most are resolved within five business days.
Yes. Open a support ticket or contact our compliance line to request permanent account closure. We process closure requests within 24 hours. Remaining balance is withdrawn to your original payment method after verification. Closed accounts cannot be reopened.
Email our support team with your account number and ID. We compile your full data export, including deposits, withdrawals, logins and game history within ten business days. The file includes all personal information we hold. No charge applies.
Deposits are final once processed to your account balance. Refund requests are considered only for technical errors or duplicate deposits. Chargebacks on legitimate transactions may result in account suspension. Contact support to file a formal refund request with documentation.
Access depends on local law in your region. We cannot provide legal advice about your jurisdiction. Contact our support team with your location and they will confirm which features are available to you. Some regions have limited access to certain games or payment methods.
All withdrawal requests trigger automatic verification of your account identity and payment method. We match your payout destination to your deposit records. Large withdrawals are manually reviewed by our compliance team. Verification usually completes within two hours; payouts via DANA, OVO, GoPay and QRIS typically clear within fifteen minutes after approval.
Yes. Log into your account, open Settings, then Payment Methods or Profile. Update your details anytime. If you change your deposit or withdrawal address, we re-verify your identity before processing new transactions. Changes take effect immediately for deposits and next-day for withdrawals.
